Disney+ is quickly becoming one of the most popular video streaming services, but it doesn’t always work the way it should. There’s nothing more frustrating than being unable to login to your Disney+ account, suffering endless buffering, or getting a confusing error code.
This guide will detail all the steps you can take to resolve any problems you’re experiencing with streaming Disney+ across any of your devices.
General Tips to Fix Disney+ Issues
Most of the issues you’ll face while trying to stream Disney+ come from the app itself, your device, or your internet connection.
As a result, here are some general tips to fix common Disney+ problems yourself in a matter of minutes. Try each of them in turn to see if it fixes the problem.
- Restart your TV, streaming device, computer, or phone.
- Close and re-open the Disney+ app.
- Restart your router.
- Check for internet problems or improve your Wi-Fi connection.
- Update the Disney+ app.
- Uninstall and reinstall the Disney+ app.
- Check for updates to your TV or streaming device.
- Use Downdetector to see if the Disney+ service is down.
If this didn’t work, keep reading for specific tips and a list of common Disney+ error codes and what they mean.
How to Fix the Disney+ Unable to Connect Error
A frequent Disney+ problem is seeing an “unable to connect” error. It means your device or browser failed to connect to the server.
This is typically because Disney+ is overloaded from too many users trying to access at once. Other times, it’s because you opened the app too quickly before your TV could establish an internet connection.
This problem typically fixes itself within a few minutes. Close the app completely and wait a minute or two, then try again.
How to Fix The Disney+ App Crashing
Does your Disney+ app keep crashing? The first step you should take is to restart the Disney+ app and the device you’re watching on.
If the problem persists, check for updates for Disney+ and your device (be it your TV, smartphone, tablet, or so on). Finally, if you still have no luck, uninstall and reinstall Disney+.
How to Fix Disney+ Error Code 39 or Error Code 83
Two of the most common Disney+ problems are error code 39 and error code 83. However, those are just two of dozens you may experience.
Error code 39 means that the video you are trying to watch cannot be viewed at this time. This could be a regional availability issue. Depending on where you live, some content may be unavailable or come and go depending on the time of year.
Also, error 39 can often happen when you try to stream Disney+ with the Xbox app. As a first step, try rebooting your Xbox. It also helps to start the stream on another device and then “continue watching” on your Xbox.
Error code 83 is another common issue. This error happens when you’re using mobile data to stream instead of Wi-Fi, or when iPhone or Android users are connected to a hotspot. If possible, the best solution is to connect to Wi-Fi.
How to Fix Common Disney+ Error Codes
There are several other error codes you may see, and most are related to streaming rights issues. This means the content you’re trying to watch is no longer available, out of rotation, or unavailable where you live.
Some of those include error code 11, error code 15, error code 29, error code 35, error code 36, error code 41, and error code 44.
These errors can also sometimes show due to internet problems. If you’re confident the content should be viewable in your region, restart the app and try again.
Error code 22 is a good thing, as that means the parental controls are working as intended, and it is blocking age-restricted content. If you get sick of hearing the kids complain, you can turn it off in settings, but then they can access any show or movie.
Error code 31 tells you that the app is having trouble verifying your location. This is because your device location settings are disabled, or you’re trying to use a VPN to watch content. Sometimes this happens on a hotel or public Wi-Fi, too. Most VPNs work, but some don’t, so try these VPNs with a free trial.
Error code 43 means you previously put a movie or show on your watchlist, but now it’s no longer available to stream. You will either need to wait for it to return or remove it from your watchlist.
Error code 86 sounds awful: “We’re sorry; this account has been blocked.” However, it could be anything from a payment issue, password problem, or potentially the account got hacked or compromised. Reach out to Disney support to get it resolved.
How to Change or Reset Your Disney+ Password
At some point you may need to change your Disney+ password. Here’s how you do that.
- Open the Disney+ app or visit disneyplus.com.
- On the app, tap your profile icon on the bottom bar. On web, hover over your Profile in the top right corner.
- Click Account.
- Click Change Password.
- Enter your current password.
- Enter your new password.
- Once completed, click Save.
The process is the same for almost any device, whether that’s the app, Apple TV, PS5, and more. You will receive an email confirming the change.
Is Your Disney+ Working Again?
These are the most common problems or error codes people experience. If you still need help, browse the Disney+ Help Center which contains help articles and ways to contact the support team.
Alternatively, if you still can’t fix the problem and are sick of Disney+, it might be time to look for an alternative streaming service.
Disney+ Not Working? How to Fix Disney+ Problems and Issues